A: Please visit our shipping and returns page for detailed information.

A: Gold jewelry is blended with other metals to increase durability. The carat number indicates the amount of gold present. For instance, 9K has 37.5% gold, while 14K has 58.5%, and 18K has 75%.

A: We prioritize quality and sustainability, which is why we avoid gold plated pieces. Instead, we offer 9K, 14K, or 18K gold jewelry that lasts longer without fading or wearing off.

A: Yes, almost all of our gold is recycled, and we aim to be as sustainable as possible.

A: Our diamonds are VS2 in clarity and F/G in color. We try to use as many natural diamonds as possible, but we're noticing more and more people are interested in lab-grown diamonds. If we've used lab-grown diamonds in our designs, we always make sure to clearly mention it in the size & information section.

A: You can easily determine your ring size using a ring sizer app, or by measuring the inside diameter of a well-fitting ring in millimeters. Please note that Capi Jewelry is not responsible for incorrect ring size orders. These are just helpful tips to assist you.

A: Contact us at info@capijewelry.com for resizing options. Resizing starts at €50. Please include your order number and desired ring size in the email. Allow up to 14 days for the resizing process.

A: Our guarantee only applies if resizing is conducted by us, not other goldsmiths or jewelers.

A: At CAPI Jewelry, we're all about mixing and matching, so most of our earrings are sold individually. If you prefer a pair, just select "pair" when choosing your quantity. But remember, not all our earrings are sold individually. We make it clear in the "Size & Information" section.

A: To maintain its shine, avoid contact with perfume, makeup, and harsh chemicals. Store it in a jewelry box or closed pouch when not worn. Clean gently with warm water and a mild solution. Remove before sleeping or engaging in activities to prevent damage.

A: No, but you can easily contact us via email at info@capijewelry.com to schedule an appointment for personalized assistance.

A: Yes, you can. Email us at info@capijewelry.com to schedule a pickup time and location.

A: Each piece undergoes meticulous inspection to ensure authenticity, including metal type verification, stone authenticity, and proper settings.

A: Enjoy a 3-month warranty on product quality after the initial 14-day period. Email us at info@capijewelry.com for assistance. Note that warranty becomes void if the product is altered or misused.

A: Please check the measurements on the product page for the most accurate information. Here are some general tips:

• Our 6mm huggie is a good fit for a 3rd or 4th lobe piercing and is often suitable for an upper helix if you prefer a snug fit.
  
• The 8mm huggie will typically fit many 1st and 2nd lobe piercings, as well as being a good overall cartilage fit, providing a comfortable fit for many, including cartilage or upper ear piercings.
  
• The 10mm huggie is perfect for the 1st and 2nd lobe piercings. If you have any specific questions about sizing, feel free to reach out to us for assistance.

A: Keep in mind that every computer monitor has different settings, so colors and sizes may appear slightly different. This is due to the variations in display technology.

A: We’re happy to offer styling advice via email as well as personal appointments in store for our local customers. Feel free to contact our in-house personal stylist at stylist@thisisthelast.com with any questions.