Privacy policy
In order to affect your order, we will need your address and certain personal information. We will only use this information to effect deliveries. Otherwise, your personal information will be used strictly confidential.
Privacy Policy
Last Updated: June 2024
Welcome to CAPI Jewelry's Privacy Policy. This policy outlines how CAPI Jewelry (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from capijewelry.com (referred to as the "Site") or otherwise engage with us (collectively, the "Services"). Your use of our Services implies your consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this policy, please refrain from using our Services.
Changes to this Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices, operational needs, legal requirements, or regulatory standards. We will post the revised Privacy Policy on our Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect to communicate with you, deliver our Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users and others.
What Personal Information We Collect
The types of personal information we collect depend on your interactions with our Site and Services. When we mention "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections detail the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly provide through our Services may include:
- Basic contact details such as your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Shopping information, including the items you view, place in your cart, or add to your wishlist.
- Customer support information, such as the details you include in your communications with us, for example, when sending a message through the Services.
Some features of our Services may require you to provide specific information about yourself. While providing this information is optional, it may impact your ability to use certain features.
Information We Collect through Cookies
We automatically collect certain information about your interactions with the Services, known as "Usage Data." To do this, we use technologies like cookies, pixels, and similar tools. Usage Data may include details about how you access and use our Site and your account, such as device information, browser information, network connection details, IP address, and other information related to your interaction with our Services.
Information We Obtain from Third Parties
We may also receive information about you from third parties, including vendors and service providers who may gather information on our behalf. These sources may include:
- Companies supporting our Site and Services, such as Shopify.
- Payment processors who collect payment information to process your orders and fulfill your requests.
- Online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies used by us or third parties for data collection.
Information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies and practices. For more details, see the "Third Party Websites and Links" section below.
How We Use Your Personal Information
We use your personal information for various purposes, including but not limited to:
- Providing Products and Services: To fulfill your orders, process payments, manage your account, arrange shipping, and facilitate returns and exchanges.
- Marketing and Advertising: To send marketing and promotional communications via email, text message, postal mail, and display personalized advertisements on our Site and other websites.
- Security and Fraud Prevention: To detect, investigate, and take action against fraudulent, illegal, or malicious activities. We recommend safeguarding your account credentials and not sharing them with others.
- Communicating with You: To provide customer support, improve our Services, and maintain a business relationship with you.
Cookies
We use cookies on our Site, similar to many other websites. For details about the specific cookies used to power our store with Shopify, please visit https://www.shopify.com/legal/cookies. These cookies enhance the functionality of our Site and help us analyze user interactions with our Services. Most web browsers automatically accept cookies, but you can adjust your settings to reject or remove cookies. However, this may affect your user experience and the availability of certain features.
How We Disclose Personal Information
In specific circumstances, we may disclose your personal information to third parties in line with this Privacy Policy. These circumstances may include:
- Sharing information with vendors and third parties providing services on our behalf, such as payment processing, data analytics, and customer support.
- Collaborating with business and marketing partners, including Shopify, to deliver services and advertisements. Our partners will use your information as per their privacy policies.
- Disclosing information with your consent when you direct, request, or use social media widgets or login integrations.
- Sharing information within our corporate group in line with our legitimate interests in running a successful business.
- In connection with a business transaction, to comply with legal obligations, or to enforce our terms of service and protect our rights and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information about users:
- Identifiers such as basic contact details and certain order and account information.
- Commercial information such as order information, shopping information, and customer support information.
- Internet or similar network activity, such as Usage Data.
We do not use or disclose sensitive personal information to infer characteristics about you.
Security and Retention of Your Information
Please be aware that no security measures are perfect, and we cannot guarantee "perfect security." While your information is in transit, it may not be completely secure. We recommend not using unsecured channels to share sensitive or confidential information with us.
The duration of your personal information retention depends on factors like the need to maintain your account, provide the Services, comply with legal requirements, resolve disputes, and enforce contracts and policies.
Your Rights and Choices
Depending on your location, you may have various rights regarding your personal information. However, these rights are not absolute, and we may decline your request in accordance with the law. Your rights may include:
- Right to Access/Know: Request access to personal information we hold about you, including details about how we use and share your information.
- Right to Delete: Request the deletion of personal information we maintain about you.
- Right to Correct: Request the correction of inaccurate personal information we hold.
- Right of Portability: Request a copy of your personal information and ask us to transfer it to a third party in certain circumstances.
- Right to Opt Out of Sale or Sharing or Targeted Advertising: Direct us not to sell or share your personal information or opt out of the processing of your information for targeted advertising.
If you exercise any of these rights, we will not discriminate against you. We may require additional information to verify your identity before responding to your request.